Terms & Conditions

 
 

These Terms and Conditions of Trading (‘Agreement’) apply to all online sales between Harper Scout Beach and the Customer (‘you/your’) in relation to all sales of goods and services.

Payment

Payments are processed via Stripe. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.   We accept MasterCard, Visa, American Express, Visa Debit and Maestro and all data is encrypted.

Placing An Order

By placing an order with us you will be deemed to have read, understood and agreed to these Terms and Conditions. If you are unhappy with or unclear about any aspect of these terms, please contact us before placing an order - either by telephone on +44 207 030 3246 or by email at corinne@harperscout.com or lucy@harperscout.com

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where appropriate. Please see our delivery terms and charges here.

Receipt of Order Confirmation

You will receive an order receipt confirmation email as soon as you have placed an order. Please keep it in a safe place as we may ask you for information from it in any correspondence.  If you do not receive this email please contact corinne@harperscout.com or lucy@harperscout.com so that we can confirm that your order has been placed successfully. 

Tax & Charges

All prices quoted on this website are inclusive of UK taxes (VAT) at the current rate (20%). We automatically deduct UK VAT for orders being delivered outside of the European Community.  (I don't know if you can do this via stripe - need to check) Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

For any queries around VAT, we recommend contacting HM Customs on +44 2920 501 261, or for more information you can also visit www.hmrc.gov.uk/vat

Product Description

We take every care to ensure that the description and specification of our products are correct. However, specifications and descriptions of products on this website are not intended to be binding and are intended only to give a general description of the products. 

Complaints Procedure

If you have any queries, issues or complaints in relation to any products purchased from Harper Scout please contact corinne@harperscout.com or lucy@harperscout.com 

Data Protection

We take the security of our customers information very seriously. All credit card data is automatically encrypted and is held in the highest level of security.  All customer contact details are password protected and held securely. 

Information We Use

We use the information we hold on your records for operational purposes, for example processing your order, dealing with queries, tracking deliveries, reviewing past purchases.

Your order history enables us to tailor our product range and marketing information (e.g. promotions and special offers) to your requirements.

We also use the information to keep you up to date with new products by mailing new catalogues and sending emails as appropriate. However we aim to make these useful and timely and endeavour not to overload your inbox.

Variation of Terms & Conditions

We reserve the right to change, modify, substitute or remove without notice any information on the website from time to time.

Applicable Law

We own, control and operate the web site from our offices within England.  Accordingly the laws of England & Wales govern claims relating to, including the use of the web site and the materials contained therein

Our address and all communications can be addressed to us at : -

Harper Scout, PO Box 71300, London SW11 9JF 

Registered in England No. 9382346